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    Top Questions

    Below are frequently asked questions. If you can’t find your question, contact customer service.

    If you can't receive SMS, try buying another number or switching carriers.

    Sometimes, you may need to try several times. This is normal as not every number can receive SMS every time.

    The reception rate depends on your IP address. Use a proxy or VPN located in the target country/region, or try changing your browser or device.

    Disposable virtual numbers let you register on social networks, messaging apps, e-commerce platforms, etc., by receiving a verification code, without using your personal phone number. Unlike SIM cards, these numbers are not tied to one person.

    For security, we recommend not using temporary numbers for personal accounts or confidential information.

    You need to bind a virtual bank card. The balance is enough for the order but cannot be exceeded.

    Each number is assigned to only one user.

    We are not responsible for blocked accounts. Accounts may be blocked for various reasons. We do not refund or replace numbers in such cases.

    The most common reason is your IP address does not match the number's region. Check professional forums for more info.

    We only provide SMS codes, not account registration.

    General advice:

    1) Use a high-quality proxy/VPN (licensed or private). Use different proxies for different accounts.

    2) Use different devices for different accounts. You may need specialized services or software. Devices include:

    - Change browser user agent (use browsers that support this).

    - Use different computers or phones.

    3) Human actions: fill in profile, follow users, upload photos, share posts, like, comment, etc.

    Please follow these steps:

    1. Note your order number or phone number.

    2. Attach a screenshot of the registration process. The screenshot should include:

    - Phone number

    - Registration time

    - Received code

    - 'Verification code error' prompt

    You may also record a video and send it to us.

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